Refund and Return Policy

Last updated: 15/06/2026

This Refund and Return Policy sets out the terms and the procedure under which customers of COSMOS HIGH TECH LTD, a private limited company registered in the United Kingdom, may return products and ask for refunds.

COSMOS HIGH TECH LTD is committed to protecting customer satisfaction while fully complying with the consumer-protection laws that apply in the United Kingdom, including the Consumer Rights Act 2015.

Openness, fairness and respect for consumer rights remain central to us in every market where we operate.

This Policy applies to all orders placed through our official online store and dispatched from our distribution centres.

1. Cancellation

If you are a consumer, you have a legal right to withdraw from the purchase contract within 14 calendar days of the day on which you, or a third party you nominate (other than the carrier), take physical possession of the goods.

As a matter of contract, we also extend the same 14-day cancellation window to all of our customers, without prejudice to any further statutory rights that may apply where you live.

To exercise this right:

  • send a written cancellation notice to our customer-service team by email or post within the 14-day period;
  • make your intention to cancel clear (for example by stating that you are exercising your right to cancel or withdraw from the contract);
  • you may use any standard withdrawal form available under local law, although you are not required to.

Contact details for cancellation notices:

Email: info@cosmos-hitech.com
Company Address: 1 Argyle Street, Bath, BA2 4RF, United Kingdom

2. Consequences of Cancellation

Once we have received your cancellation notice and the returned goods (see section 4), we will refund all payments received from you for the order, including the standard delivery cost (where you originally paid it), within 14 days.

Conditions applicable to refunds:

  • refunds are made using the same payment method you used for the original transaction, unless we expressly agree otherwise;
  • no fee is charged in connection with the refund;
  • we may withhold the refund until we have received the goods back, or until you provide proof that you have sent them, whichever is earlier.

These rights are in addition to your statutory rights regarding faulty or misdescribed goods (see section 6).

3. Return Process and Guidelines

To qualify for a refund under this Policy, returned items must meet the following conditions:

  • products must be returned unused and in a condition fit for resale;
  • items should be returned in their original packaging with all safety seals, labels and inserts intact;
  • returns must be started and shipped within the 14-day period set out in section 1.

Unless we agree otherwise, you pay the direct cost of returning the goods to us, except where:

  • the goods are faulty or not as described; or
  • we have sent the wrong item.

In those cases, we will either supply a prepaid return method or reimburse your reasonable return-shipping costs.

We recommend using a tracked shipping method for returns, as you remain responsible for the goods until they reach us, and we are not responsible for any loss or non-delivery of return packages.

Products that cannot be returned. Because we supply food supplements and related products, and for reasons of hygiene, health and safety, certain product types are excluded from our returns policy, except where they are faulty or not as described. The exclusions are:

  • opened or used health and cosmetic products (for example supplements, creams, oils and the like);
  • items with broken safety seals or removed hygiene labels;
  • goods made to your specification or clearly personalised;
  • perishable products or those with a short expiry date;
  • gift cards, promotional codes and other non-tangible digital items.

Nothing in this section affects your statutory rights in respect of goods that are faulty, not as described, or otherwise non-conforming.

4. Faulty or Incorrect Items

We take the quality, safety and accuracy of orders very seriously. If you receive a product that is defective, damaged in transit, or not what you ordered (wrong item, wrong quantity and so on), please tell us as soon as reasonably possible and in any event within 7 days of delivery.

To report an issue:

  • email us at info@cosmos-hitech.com, quoting your order number;
  • describe the problem clearly and, where possible, attach photos of the item and any packaging damage;
  • we may ask you to return the faulty or incorrect product for inspection (at our cost where the item is in fact faulty or incorrect).

Depending on the circumstances and your legal rights, we may offer:

  • a replacement of the faulty or incorrect product;
  • a full refund including the original shipping cost;
  • store credit of equivalent value, if you prefer.

These remedies are in addition to, and do not limit, your statutory rights under applicable consumer-protection law.

5. Timeframe for Refunds

Once a return has reached us and been approved by our quality-control team, we will process your refund within 5 to 10 business days, and we will email you once it has been issued.

Please note:

  • the time it takes for the refund to show in your account may vary depending on your payment provider and bank;
  • card issuers and banks may need extra time to credit the refund once we have processed it.

6. Delays or Missing Refunds

If your refund seems delayed or missing, please take the following steps:

  • re-check your bank account or card statement to see whether the refund has arrived;
  • contact your card issuer or bank, as a refund can take time to post officially;
  • if you have done the above and still have concerns, contact us at info@cosmos-hitech.com and we will help you promptly.

Please include your order number and any relevant correspondence so that we can investigate efficiently.

7. Customer Support

We aim to provide excellent customer service. For any question about returns, refunds or this Policy in general, please contact our support team:

Email: info@cosmos-hitech.com
Company Address: 1 Argyle Street, Bath, BA2 4RF, United Kingdom

8. Modifications to This Policy

COSMOS HIGH TECH LTD reserves the right to amend this Refund and Return Policy from time to time. Updates will be published on our Website with the effective date shown above.

The version of this Policy that applies to your order is the one in force when you submitted it, unless a change is required by law or a regulatory authority (in which case it may also apply to orders already placed, to the extent required).

By purchasing through our Website you agree to be bound by this Policy as in force at the time you placed your order.